Devices Pool member group settings

The settings that are available depend on the data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. sub-type for which the member group is created. Only a subset of the settings below are available for any given data source sub-type.

Setting	Description
Name	Type a unique name for the member group.
Description	Type a description for the member group (optional).
Recorder Control Type	For most radio data sources, this field has the value of Full Delivery (External Controlled) and cannot be changed. With this setting, recording is controlled by a 3rd party application which redirects audio to the Recorder. For the Bosch Telex data source member group, this field has the value of Recorder Controlled and cannot be changed. With this setting, the Recorder controls recording of the radios or consoles, and implements the default recording modes. In this case the Integration Service is used for segmentation, stitching, and tagging purposes.
Recorder Load Balancing Type	The value of None cannot be changed.
Recorder Fallback Type	The value of Always (Liability) cannot be changed. With this value, if the radio event interface is disconnected, audio recording continues (VOX-detected segments will be retained). If radio event interface is up, both radio event interface and VOX detected segments will be retained.
Shared Recorders	Use this section to associate one or more recorders with the member group.
Assigned Devices	These fields are populated when you assign devices to the member group: Device ID - The individual device ID for a device assigned to the member group. Device Name - The name of the device (optional). Device Type - Indicates whether the device is a Radio or a Talkgroup. Recording Mode - Can be any of the following: Record - Record all radio calls on this Radio or Talkgroup. This is the default setting. Do Not Record - Do not actively record this Radio or Talkgroup. Application Controlled - Record every radio call, and then delete it. At any time during a radio call, a recording rule or external API command can cause the recorder to keep the call. Start on Trigger - Do not record radio calls on this Radio or Talkgroup until a recording rule is triggered or an external API command starts recording. If the recorder is set to Recorder Controlled, recording will start whenever the recorder starts, but audio prior to the recording trigger will be deleted. The interaction In Speech Analytics, an interaction represents a single part of the contact between one employee and the same customer. In Text Analytics, an interaction is the communication session between one or more employees and the same customer with a unifying contextual element. starts at the recording trigger, continues to the end of the call.
Joined Devices	This section appears for Bosch Telex radio data sources, and includes the following fields: Multicast Group IP - This IP address represents a multicast group on the network. Each multicast group is tied to communication with a specific radio line (or channel). Each channel is associated to a profile (console name or radio name). Multicast Group Port - The port on which the recorder listens for multicast group traffic. Device Type - The device type is always set to Multicast. Recording Mode - The Recording Mode is always set to Record.
Advanced Parameters	Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.