Desktop Details pane screen reference

The Desktops Status screen contains two panes: a Desktops pane and a Desktop Details pane. This topic describes the information available on the Desktop Details pane.

Heading	Description
Device Information
Name	The computer name of the desktop system or device.
Status	Indicates the connection status of the desktop system or device. One of three icons will display in this field: One or more users are connected to the desktop system or device selected in the Desktops pane. No users are connected to the desktop system or device selected in the Desktops pane. The user connection status to the desktop system or device selected in the Desktops pane is unknown.
Operating System	The operating system installed on the desktop system or device.
Version	The version of the operating system installed on the desktop system or device.
RAM	The amount of RAM installed on the desktop system or device.
Terminal Server	The value is "True" if the system is a terminal server. The value is "False" if the system is not a terminal server. Each Microsoft Virtual Desktop (EVD) is handled as a new Remote Desktop Session which does not allow multiple ‘concurrent’ interactive sessions. Therefore, when using virtual desktop resources, it is NOT expected for the Terminal Server flag (registry setting) to be ‘True’ in Desktop Status > Device Details. (It shows as 'False.') It only shows as ‘True’ for a Server desktop environment.
IP address	The IP address of the desktop system or device.
Other IP Addresses	Other IP addresses that have been associated to the desktop system or device.
Current Users	The users currently logged in to the desktop system or device.
Last Users	Users who had logged in to the desktop system or device before the current users.
Desktop Components
Component	A list of the WFO software components installed on the desktop system or device.
Version	The version of the WFO software component installed on the desktop system or device.

A Collect Logs button appears beneath the Desktop Components section of the screen. In the Desktop Components section of the screen, select the components for which you want to collect logs. Then click Collect Logs to collect the logs for the selected components.

After a couple of minutes, the location of the log files will be available in the alarm details of an alarm in the Alarm Dashboard. The name of this alarm is "Desktop uploaded components logs to Application Server."